USPS 10-year plan to achieve financial sustainability and service excellence. 


For more than 240 years the United States Postal Service has been a fundamental part of helping to bind the nation together. Presently they deliver mail and packages to American homes and businesses six and seven days a week. The postal service has one of the best last-mile delivery networks in the world, which enables commerce, provides a powerful channel for marketing and communications, and sustains the e-commerce economy. The reach is unparalleled delivering nearly half of global mail volume, and goods and services to more than 160 million addresses across the country; and ninety-nine percent of the population has a Post Office within 10 miles of where they live. And yet, the organization is in crisis. The Postal Service has recorded $87 billion in financial losses over the last 14 years and failed to meet service standards.  


Delivering for America (DFA) plan was published on March 23, 2021, to transform the United States Postal Service from an organization in financial and operational crisis to one that is self-sustaining and high performing. In the year since, the Postal Service has aggressively advanced core DFA strategies and initiatives. While much work remains to be done in order to address the Postal Service’s financial and operational performance, the 10-year DFA transformation plan has already demonstrated that the path forward is achievable and that the organization can be financially self-sustaining, high performing, and provide excellent service to the nation. Here are the problems and goals that are being addressed. 






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